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What is 'My Download Basket'?
When you come across an available title that you may want to check out, you can click 'Add to My Download Basket' to place the title in your personal Download Basket. Placing a title in your Download Basket is like placing it on temporary reserve; as long as the title is in your Download Basket, it will remain available for you to check out. Please note that the system will automatically remove a title from your Download Basket 30 minutes after you have placed it there, making the title available to other patrons at your library.
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What is the 'My Download Account' section?
The 'My Download Account' section is a collection of links you can use to access your account information. When you attempt to access this section of the site, you will be prompted to enter your library card number into a secure sign in form. We require your library card number to ensure the security of your account.
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What is the 'My Download Items' section?
The 'My Download Items' section lists all of the materials you currently have checked out. You can re-download materials from the 'My Download Items' page.
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What are 'My Hold Requests'?
Your 'My Hold Requests' page lists all titles that you have currently placed on hold. You'll receive an email notification once a title you have placed on hold becomes available. Note that if a title has become available since you placed the hold, an 'Add to My Download Basket' link will be displayed next to the available book. Use this link to add the title to your Download Basket and check out.
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Can I download digital audio and video at the library?
No. This service is only available from remote locations.
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Do the library's checkout options for minors apply to digital downloads?
No, not yet. At this time, digital content can be viewed and selected in the library's catalog, but the check out occurs at a digital site that does not yet recognize GCPL's checkout options for minors. This capability will be coming soon.
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How many titles can I have in my My Download Basket at the same time?
Our system allows you to put up to 12 titles in your My Download Basket at the same time. If you have decided against checking out a particular title, you can click the 'remove' link to pull it from your My Download Basket. Please note that the system will automatically remove a title from your My Download Basket 30 minutes after you have placed it there, making it available to other patrons at your library.
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How long will a title in my My Download Basket remain there?
Once you add a title to your My Download Basket, it will remain there for 30 minutes. Once 30 minutes have elapsed, the title will be automatically returned to the collection, making it available to other patrons at your library.
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How many titles can I have checked out at the same time?
You can have up to 10 titles checked out at any given time.
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When I check out a title, for how many days do I get to keep it?
Typically, the lending period for digital materials is 21 days, but the lending period can differ from title to title. The lending period for each item is clearly displayed with other details about the title.
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Once the lending period is over, what happens to the title I checked out?
You do not need to return a borrowed item. Once the lending period has elapsed, the title is automatically 'returned' to the library. Although the file(s) will remain on your machine, the file(s) will no longer be readable. Please review the instructions below for deleting your titles after they have expired.
To delete an expired OverDrive file...
- Open OverDrive Media Console™.
- Locate the item you wish to delete in the 'Media Library'. Single-click the title to select it, then click the 'Delete' button.
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Can I renew my items?
No, but if the title is available, you may check it out again.
If you want to check out an OverDrive Media Console title again...
When you check out the title a second time, the license is reactivated. Simply click the 'Download' button at this website to download a new license. You do not need to download the actual media files a second time.
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What happens when I place an item on hold?
The title you have placed on hold will be reserved for you to check out once it becomes available. When the title is available for you, you will receive an email with instructions on checking the title out. The item will be held for you for 2 days (starting when you are emailed notice that the title is available).
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How many items can I place on hold at the same time?
You can place an unlimited number of titles on hold.
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Once a title that I have placed on hold becomes available for me to check out, how much time do I have to check out the title before my hold expires?
Once the title you have placed on hold becomes available for check out, you will receive an email indicating the digital audio title is available. If 2 days elapse from the time you are emailed this notice, and you have yet to check out the title, the title is returned to the library collection, making it available to other patrons at your library.
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How do I cancel a hold?
To cancel a hold, please take the following steps:
- From any page, choose the 'My Download Account' button.
- Log in to your account.
- Click the 'My Hold Requests' link.
The list of titles that you have currently placed on hold is displayed.
- Click the 'Remove' link next to the title in which you are no longer interested.
This action cancels your hold.
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Why can't I transfer OverDrive titles directly to my iPod, or use these files on my Mac?
OverDrive titles, provided by OverDrive, Inc., use DRM protection technology from Microsoft Corporation. Unfortunately the iPod and Mac do not currently support DRM-protected Windows Media Audio (WMA) files.
OverDrive, along with hundreds of online digital media providers, is hopeful that Apple and Microsoft can reach an agreement that would enable support for Microsoft-based DRM-protected materials on the iPod/Mac.
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